Return

At Ernest Cook Sunglasses, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your sunglasses, we offer a hassle-free return policy to make the process as simple and straightforward as possible.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

The item must be unused, unworn, and in the same condition that you received it.
The item must be in its original packaging, including any tags, labels, and accessories.
The return must be initiated within 30 days of the delivery date.

2. Non-Returnable Items

Certain items are not eligible for return, including:

Gift cards
Sale items (unless specified otherwise)
Custom or personalized orders

3. How to Initiate a Return

To initiate a return, please follow these steps:

Contact Us: Email us at [email protected] with your order number, the item(s) you wish to return, and the reason for the return.
Receive Return Authorization: Our customer service team will review your request and provide you with a return authorization number and instructions on how to return your item.
Ship the Item: Pack the item securely in the original packaging and include the return authorization number. Ship the package using a trackable shipping method to the address provided by our customer service team.

4. Return Shipping Costs

Return shipping costs are the responsibility of the customer, except in cases where the return is due to a defect or error on our part. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Processing Your Return

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your return. If your return is approved, we will process your refund or exchange within 7-10 business days. The refund will be applied to your original method of payment.

6. Refunds

Full Refunds: If the item is returned in its original condition and packaging within the 30-day return period, you will receive a full refund for the purchase price of the item.
Partial Refunds: In certain situations, only partial refunds are granted (if applicable). This may occur if the item is not in its original condition, is damaged, or is missing parts for reasons not due to our error.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected] with the details of the issue and we will assist you with the exchange process.

8. Late or Missing Refunds

If you haven’t received a refund within the specified time frame, please:

Check your bank account or credit card statement again.
Contact your credit card company or bank, as it may take some time before your refund is officially posted.
If you’ve done all of this and still have not received your refund, please contact us at [email protected].

9. International Returns

For international returns, the same return policy applies. However, please note that international shipping costs and duties are the responsibility of the customer. Ensure that you use a trackable shipping method to return your item.

Contact Us

If you have any questions or concerns about our return policy, please do not hesitate to contact us:

Email: [email protected]
Website: ernestcook.net

Thank you for shopping with Ernest Cook Sunglasses. We value your business and are committed to providing you with the best possible shopping experience.